Our Mission
To provide outstanding service and application solutions with quality products, backed by our manufacturing partnerships, that help make Reynard a preferred supplier for the healthcare sector across New Zealand.
Our Vision
Leading through outstanding people, partnerships, products and service.
- High quality and cost-effective products
- Adherence to all required standards and legislation
- Extensive Clinical Testing and papers
- Continuous new product innovation pipeline
- Engage in sustainable practices
- Known established preferred supplier to healthcare sector
- Capability to effect Customer specific bespoke solutions
What we can do for you
Our contracted Distribution Centres support you by meeting strict key performance Indicators and adhere to set Service Level Agreements.
Order fulfilment Rates: This measures our ability to deliver orders in full and on time (DIFOT). In order to ensure that you receive the highest DIFOT levels that your business demands, we work closely with the people in your organisation to establish stock holding levels in our warehouses. We provide you with usage reports and continuously review our stock holding to ensure sufficient stock is available to meet your needs.
Your usage requirements are forecasted into our manufacturing schedules to ensure ongoing product availability. A full and complete management reporting system is available to all customers. Excellent Service is provided by a dedicated and reliable team. We will always go the extra mile.
Training and Support
To ensure a smooth new product introduction is achieved within your organisation we meet with your key staff to discuss current product usage, identify training needs. number of staff, confirm product usage areas and adhere to the facilities specific Infection Prevention Guidelines.
We provide a planned documented conversion timetable and appropriate educational tools for discussion and final approval from each Healthcare facility. We work closely with your Procurement team, Clinical Product Evaluator (s) and department heads.
Product brochures and educational tools are available to support the chosen technology and are designed according to the manufacture’s guidelines with strict adherence to your Infection Prevention Guidelines. Safety of your Clinical staff and the desired patients’ outcomes would be paramount.
Our aim is always to introduce new product technology (s) in a professional and planned approach.
Quality Processes
Our extensive Research and Development ensures that we are in a position to provide you with high quality products that we believe will meet the current and future needs of the Healthcare market in reducing the possibility of transmission of potential pathogens.
Our quality control measures are designed to track our ability to deliver the highest levels in customer service that our customers demand. In order to do this we monitor the key processes throughout our business through a series of key performance indicators. These measurements filter through our organisation to become part of each department and individual staff member’s goals.
Reynard New Zealand is ISO registered. Our performance measures are reported on each month and the results are audited internally in accordance to ISO 9001:2015 compliance. Our Operating Manual sets out in detail how each specific process within our business should be carried out. This provides a training framework when new staff join our team and also ensures that we have consistency in our procedures within our organisation. It also provides a platform for our staff to question our status quo and come up with new ideas to enable our business to continually improve.